Newplk Privacy Policy — How Your Personal Information Is Protected

Newplk only collects information that is necessary to provide its services — we never ask for anything beyond what is needed. The data we collect falls into two broad categories: information you provide directly, and information collected automatically.

Conversations that take place through live chat or email are recorded to help improve our service quality and for future reference. These records are stored on secure servers.

Newplk uses your information only for specific purposes. Each purpose is clearly outlined below — if anything is unclear, feel free to ask our support team.

• Account Creation & Identity Verification: Your account is created using your name, date of birth, and mobile number, and your age is verified to confirm you are 18 or older.
• Payment Processing: Your payment information is used to process deposits and withdrawals, and is shared securely with our payment gateway.
• Legal Obligations: KYC information is used to comply with anti-money laundering regulations and licensing requirements.
• Support Services: Your information is used to resolve issues and to understand the context of previous interactions with our support team.
• Security Monitoring: Log data is analyzed to detect fraud, multiple accounts, and suspicious activity.
• Platform Improvement: Usage patterns are analyzed to improve the site experience. This analysis is conducted on a fully anonymized basis.
• Marketing (With Your Consent): If you opt in during registration, we will send you bonus offers and promotional messages. You can unsubscribe at any time.

Newplk does not sell your data — that is our core commitment. However, we do share limited information with a select group of trusted partners where necessary to operate our services.

• Payment Providers (bKash, Nagad, Rocket): Only the minimum information required to process deposits and withdrawals is shared with payment providers. These providers operate under their own privacy policies.
• Game Providers: Game providers like NetEnt and Pragmatic Play can access your gaming session data, but not your personal identification details.
• Law Enforcement Agencies: We may be legally required to disclose your information in response to a court order or a valid request from a government authority. Where permitted by law, we will make every effort to notify you when this occurs.
• KYC Verification Services: Third-party services may be used for identity verification, all of which comply with international data protection standards.

If there are changes to Newplk's corporate structure — such as a merger or acquisition — you will be notified before your data is transferred to the new entity, and you will be given the option to delete your account if you wish.

Newplk uses cookies to enhance your experience on the site. Cookies are small files stored in your browser. They are harmless and do not contain any sensitive personal information.

You can delete existing cookies or block new ones at any time through your browser settings. However, disabling essential cookies will prevent you from logging in or placing bets. To manage your cookie preferences, go to the "Privacy" or "Settings" section of your browser.

Newplk does not retain your data for longer than necessary. A specific retention period is defined for each type of information we hold.

• Account Details (Name, Mobile, Email): For as long as your account remains active, and for up to 5 years after account closure — as required by legal obligations.
• Transaction History: 5 years — in accordance with financial regulatory requirements.
• KYC Documents: 5 years after account closure — as required under anti-money laundering laws.
• Support Communication Records: 2 Years — for service quality review and dispute resolution.
• Betting & Gaming Logs: 3 Years — for regulatory reporting and dispute resolution.
• Marketing Preferences: Until you change it — no fixed expiry.

Beyond legal retention requirements, once data is no longer needed, Newplk securely deletes or anonymizes it.

Newplk believes you should have full control over your own data. We uphold the following rights for all our users.

Newplk's services are strictly for users aged 18 and above. We do not knowingly collect any personal information from minors.

Date of birth is verified at the point of registration. Where there is any doubt, age is confirmed through KYC verification. If a user is found to be underage, their account is suspended immediately and all collected data is deleted.

Newplk uses industry-leading technology to protect your data. Below is a summary of the key security layers we have in place.

• 256-Bit SSL/TLS Encryption: All data transmitted from your browser to Newplk's servers is encrypted. Third parties cannot read or access this information.
• Two-Factor Authentication (2FA): With 2FA enabled, logging in with just a password is not possible — an OTP sent to your mobile will always be required.
• Server-Side Encryption: Sensitive information stored in our database — such as passwords and payment details — is kept in a hashed and encrypted format.
• Regular Security Audits: External cybersecurity experts conduct regular audits of Newplk's systems.
• Real-Time Fraud Monitoring: If unusual login activity or transactions are detected, an automatic alert is triggered and, if necessary, the account is temporarily suspended.
• Data Access Control: Within Newplk, only staff members who genuinely require access to specific data are permitted to view it.

In the event of a data security incident, Newplk will promptly notify all affected members and take every necessary step to resolve the issue. The relevant authorities will also be informed as quickly as possible.

Newplk may update this Privacy Policy from time to time. Changes may occur as a result of service improvements, legal developments, or the adoption of new technologies.

For significant changes, advance notice will be sent via SMS to your registered mobile number and by email — at least 15 days before the changes take effect. For minor updates, only the "Last Updated" date at the top of the page will be revised.

Continued use of Newplk after any changes take effect will be considered acceptance of the updated policy. If you do not agree, you may request account closure and deletion of your data.

For any questions, complaints, or requests regarding data protection, please reach out to us through the channels listed below. We will respond promptly and treat every inquiry with the utmost seriousness.